General
Overview 1. Types of information that may be collected Types of information that
may be collected How we use the information
we collect What choices do I have about
the Staples Center collecting, using, and sharing my information What security precautions
are in place to protect against the loss, misuse, or alteration of your
information Chat Rooms, Forums, and Message
Boards Links to other Websites A special note for parents concerning
privacy Limitation of Liability Notification of changes and acceptance
of the Privacy Policy Correcting and updating personal
information Whom do I contact with questions
or concerns about this privacy policy
Privacy Policy / Statement
The purpose of this privacy policy is to disclose
to you what information we may collect, how we may collect it, with whom
we may share it, and certain other matters related to such information,
including the choices you have regarding our collection of information
and our use and disclosure to other parties of information we may have
collected from you.
The Staples Center is committed to protecting your privacy. We use the
information we collect about you to facilitate commercial transactions
and to provide you with a more personalized experience. We have created
this privacy policy statement in order to demonstrate our firm commitment
to protecting the privacy of all of our customers and visitors. The following
Privacy Statement discloses the information-gathering and dissemination
practices and policies of the Staples Center.
Except as otherwise discussed in this Privacy Policy, this document only
addresses the use and disclosure of information we collect from you online.
For some services, we either collect and transfer personal information
to a service provider you have selected, or you may visit other merchants
through links on our site who may collect and use your personal information.
We encourage you to ask questions and to be very cautious before you disclose
your personal information to others.
Please read the following to learn more about
our data collection policies and practices.
2. How is information collected
3. How we use the information we collect
4. With whom the information may be shared
5. What choices do I have about the Staples Center collecting, using,
and sharing my information
6. What security precautions are in place to protect against the loss,
misuse, or alteration of your information
7. Chat Rooms, Forums, and Message Boards
8. Links to other Websites
9. A special note for parents concerning privacy
10. Limitation of Liability
11. Notification of changes and acceptance of the Privacy Policy
12. Correcting and updating personal information
13. Whom do I contact with questions or concerns about this privacy policy
The personally identifiable information we collect
is used to facilitate delivery of products and/or services to our customers.
In the process of providing these products and/or services, we require
our customers to provide certain personally identifiable information.
Specific details may include, but is not limited to the following and
may be subject to change:
• In the case of contests, promotions, and/or
newsletter registrations: We require all users and/or customers
wishing to participate in any of our contests, drawings, sweepstakes,
promotions, or newsletters to complete a Participant Registration Form.
During this registration process we generate and collect certain personally
identifiable information.
• The personally identifiable information
that may be collected from our customers in completion of a registration
form: Customer's first name, last name, zip code, phone number,
age and email address. Winners of contests, drawings, sweepstakes, and/or
promotions will be required to provide additional personally identifiable
information such as a shipping address and telephone number.
• In the case of product and/or service purchases:
In order to complete the purchase of a product and/or service, an online
credit card transaction is required. During this process we generate and
collect certain verifiable personally identifiable information.
• The personally identifiable information
that may be collected from our customers in completion of a product and/or
service purchase: The verifiable personally identifiable information
required includes the customer's first and last name, first and last name
of the credit card owner, credit card billing address, credit card number,
credit card expiration date, customer's shipping address, phone number,
and email address.
• If a customer sends us personal correspondence, such as emails
or letters, we may collect such information into a file specific to you.
How is information collected
We may collect information from you in several
different areas on the Site, including but not limited to those described
below:
• Registration
You may be asked first to complete a registration form and provide personally
identifiable information; you may also be asked to choose a user ID and
password in order to take advantage of certain features the Site may choose
to offer, including, but not limited to, Newsletters, Contests, Forums,
Fantasy or other subscription based services.
• Newsletters and Site Emails
We may offer free newsletters to share information with you about the
Site, about us and our affiliates and subsidiaries, or about our business
partners and advertisers and sponsors. You may receive a newsletter either
by registering for a particular newsletter or in conjunction with a special
feature or membership for which you have registered on the Site. You may
cancel your free email subscription by following the instructions provided
on the Site or, in some instances, in the designated area of certain newsletters
or emails.
• Contests or Sweepstakes
We may operate contests and sweepstakes through the Site, which may require
registration. Your personally identifiable information may be used to
contact you for winner notification, prize delivery confirmation or other
related purposes. We may ask your permission to allow us to post publicly
some of your information on the Site, such as on a winners page, in the
event you win a contest or sweepstakes. Except as required by applicable
law, we will not post your information without your permission. In some
instances, a third party advertiser or sponsor may operate or host a contest
or sweepstakes on the Site, and collect your information. In those cases,
where we are not the operator or host of the contest or sweepstakes, we
have no control over the information collected and accordingly urge you
to review the advertiser's or sponsor's privacy policy applicable to the
contest or sweepstakes before participating.
• Surveys or Voting
From time-to-time we may request personally identifiable information from
you via surveys or voting polls. Participation is voluntary and you will
have the opportunity to decide whether or not to disclose information.
At times, you may have to register to vote or to take part in a survey.
• Cookies
As with many Websites, the Site uses standard technology called "cookies,"
which are small data files that are transferred to your computer when
you allow your browser to accept cookies. Cookies automatically identify
your Web browser to the Site whenever you visit the Site, and make using
the Site easier for you by saving your passwords, purchases, and preferences.
By tracking how and when you use the Site, cookies help us determine which
areas are popular and which are not. Many improvements and updates to
the Site are based on data obtained from cookies. Accepting cookies allows
you, among other things, to personalize your experience on the Site. Cookies
may also allow the Site to present to you advertising which may be of
interest to you. If you do not want information collected through the
use of cookies, you generally can opt out of providing this information
by turning the cookies off in your browser; however, some areas of the
Site may not provide you with a personalized experience if you have disabled
the use of cookies.
• IP Addresses and Click-stream Data
We may collect IP addresses and/or click-stream data for purposes of system
administration and to report aggregate information to our advertisers
and sponsors. An IP address is a number that is automatically assigned
to your computer whenever you access the Internet. Our computers identify
your computer by its IP address. When you request Web pages from the Site,
our computers log your IP address.
Click-stream data is information collected by our computers when you request
Web pages from the Site. Click-stream data may include such information
as the page served, the time, the source of the request, the type of browser
making the request, the preceding page view and other such non-personal
information. When analyzed, this data helps us analyze how visitors arrive
at the Site, what type of content is most popular, what type of visitors
in the aggregate are interested in particular kinds of content and advertising,
and the like.
• Transaction Information
If you order any information from our Site, buy any of our products or
subscribe for any of the services offered on our Site, we will ask you
to complete an order form that will request certain information from you,
including financial information such as a credit card number and expiration
date and general contact, billing and shipping information. We will use
this information to complete the transaction that you have requested,
i.e., to deliver the information, products or other services that you
order, and to invoice you. Such information is collected and stored through
encrypted means for your protection.
• Fantasy Games
When you register to play Fantasy games, you may be asked to provide personally
identifiable information.
We internally use personally identifiable information
about our customers to improve our marketing and promotional efforts,
to statistically analyze site usage, to improve our content and product
offerings and to customize our site's content and layout. We believe these
uses allow us to improve our site and provide better service to our customers.
We may occasionally use a customer's email address and, in rare situations
mailing address or phone number, to contact a customer regarding administrative
matters or notices.
We may use information in the file we maintain about a customer to resolve
disputes and troubleshoot problems.
With whom the information
may be shared
Information we collect may be accessed by a variety
of parties, depending upon the project for which the information was originally
collected, the terms of that engagement, and the policies into or out
of which the consumer has opted. From time to time, we may send you offers
from the Staples Center, its affiliated properties, and our promotional
partners based on the information you have provided us. In addition, we
may provide information we collect about you with third party companies
regarding promotions, sweepstakes and other opportunities / offers. These
third parties are subject to stringent data security and confidentiality
requirements and, upon completion of their fulfillment services, all information
is returned to the Staples Center or is destroyed.
While we believe this disclosure of your information will result in opportunities
that may be of interest to you, you have the right to tell us not to give
your information to any third party. If you want the Staples Center to
keep all of your information we have collected confidential and not share
it with any third party, please either email us or mail your written request
to:
Staples Center
C/O Internet Guest Services
1111 S. Figueroa St.
Los Angeles, CA 90015
Your request must include your name, email address, mailing address and
must be signed. (Signature only required for written request sent by regular
mail). Please allow six weeks to process your request. After your request
has been fulfilled, the only disclosures we will make are those required
by law.
It is possible for you to use much of our site
without giving us any personally identifiable information. When you do
register with us or give us personally identifiable information, you will
have an opportunity at the time we collect your information -- to limit
e-mail communications from the Staples Center and from our third-party
partners. You can request at any time that the Staples Center not send
future e-mail to you either by unsubscribing from the communication or
by contacting us. Also, as mentioned above, there are ways to limit the
information collected through technology -- though some of our features
won't work if you decide to do this.
We use industry standard efforts to safeguard
the confidentiality of your personally identifiable information. However,
please keep in mind that "perfect security" does not exist on
the Internet and/or the World Wide Web.
The Site may make chat rooms, forums and message
boards available to its users. You are not required to provide any personal
information when using these areas but you may choose to do so. If you
post personal information online, it will be publicly available and you
may receive unsolicited messages from other parties. The Staples Center
cannot ensure the security of any information you choose to make public
in a chat room, forum, or message board. Also, we cannot ensure that parties
who have access to such publicly available information will respect your
privacy. Please exercise caution when deciding to disclose personal information
in these areas.
You should be aware that when you are on the Site
you could be directed to other sites beyond our control. For example,
if you "click" on a banner advertisement, the "click"
may take you off the Site onto a different Website. This includes links
from advertisers, sponsors and partners that may use the Site's logo as
part of a co-branding agreement. These other Websites may send their own
cookies to you, independently collect data or solicit personal information
and may or may not have their own published privacy policies. If you visit
a Website that is linked to our Site, you should consult that site's privacy
policy before providing any personal information.
We do not encourage children to participate in
providing us with any personally identifiable information. We ask that
children (12 years of age and under) do not submit any personal information
to us. If you are a minor under the age of 13 years, please use our services
only under the approval and supervision of your parents or legal guardian(s).
We support the guidelines and regulatory requirements provided in the
Children's
Online Privacy Protection Act (COPPA)
By providing us with any personal information
you expressly and unconditionally release and hold harmless Anschutz Entertainment
Group, Inc., The Staples Center and its subsidiaries, affiliates, directors,
officers, employees and agents from any and all liability for any injuries,
loss or damage of any kind arising from or in connection with the use
and/or misuse of your collected personal information. In addition, while
AEG takes efforts to ensure the proper and appropriate use of AEG data
provided by AEG to third party companies, promotional partners or vendors,
AEG is not liable for any injuries, loss or damage of any kind arising
from or in connection with the use and/or misuse of your collected personal
information by AEG or the above-mentioned non-AEG entities.
By using this Site, you signify your agreement
to the terms of our privacy policy. The Staples Center may change this
policy from time to time. If so, any such changes will be posted on this
page, so that the Staples Center may keep its users informed of its information
collection practices. Accordingly, we recommend that you consult this
page frequently so that you are aware of our latest policy. Your continued
use of the Site shall constitute your acceptance of such revised privacy
policy.
If your personally identifiable information changes
(such as your zip code), or if you no longer desire to access our Site,
we will endeavor to provide a way to correct, update or remove the personal
data you have provided to us. This can be done by making changes to your
profile, by using an option out message in an email, or by emailing us
at:
Staples Center
C/O Internet Guest Services
1111 S. Figueroa St.
Los Angeles, CA 90015
Please click
here to make any changes to your profile and/or opt out of the Staples
Center registration.
If you have any questions about this Privacy Policy,
the practices of this site, or your dealings with this site, please contact
the Staples Center by sending a letter to:
Staples Center
C/O Internet Privacy Policy
1111 S. Figueroa St.
Los Angeles, CA 90015